We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.
When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you provide to us as you visit our site; purchase our products and/or services; and participate in our programs.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We may collect personal information when you log on to our site, participate in our photo contest, or contact our factory or purchase our products. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail, by e-mail, by telephone, and with general marketing communications for product or service-specific information.
When calling or emailing us, we may collect your name, address and phone number along with information about the pets you have and products you use. This information will be used to help answer your questions and direct you towards the best product for your pet.
When you make purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or Site to you.
We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select); process payments; monitor Site activity; conduct surveys; maintain our customer database; send regular mail and e-mail; and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing Lixit services.
We may combine the personal information you provide to us (on our Site, at our factory) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us; improve the accuracy of our customer database (such as the U.S. Post Office to verify accuracy of addresses); increase our understanding of our customers; identify potential customers; and send Lixit Marketing Communications.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and Lixit. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.
Your California Privacy Rights.
Our customers who are California residents may request and obtain from us once a year, free of charge, certain information about the personal information (if any) we disclosed to third parties for their direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and a customer and would like to make such a request, please submit your request in writing to email@example.com.
Our Site uses Internet (or "Web" or "Website") technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website.
As a convenience to you, Lixit provides links from its Site to third-party Websites. Inclusion of these links does not imply Lixit's endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the Lixit trademarks or otherwise promote Lixit’s products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.
If we are currently using your personal information to send you Lixit Marketing Communications and you want to change your options, you can "opt-out" of receiving our Lixit Marketing Communications at any time using the following directions. You may also use these directions to change your personal information and to ask us to stop providing your personally-identifiable information to our carefully selected third-party service providers.
To "opt-out" of receiving Lixit Marketing Communications from us, do one of the following:
1. If you've created an account on our Site, you can access and change your personal profile information and preferences after logging into your account.
2. Send an e-mail request to: firstname.lastname@example.org
3. Call: Toll-free: 1-800-358-8254 (U.S. Customers)
M-F 8am – 4 pm PST
4. Mail your request to:
Attn: Customer Service
P.O. Box 2580
Napa, CA 94558
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of Lixit Marketing Communications you wish to stop receiving along with the specific e-mail address to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your "opt-out" request.
Lixit will take the appropriate steps to implement your request to "opt-out". Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails and up to six (6) weeks for direct mail to make the requested change. Until that change takes effect, you may still receive Lixit Marketing Communications from us, and we apologize for any inconvenience.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information, or other administrative communications. You cannot "opt-out" of these business-related communications which are necessary to fulfill services.
Lixit strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. We have security measures in place to help protect against loss, unauthorized access, and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy.
Lixit’s databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.
The safety of children is very important to us. Consequently, Lixit does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to provide personal information, ask a parent or guardian for assistance. Lixit cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (5) business days of receipt of your inquiry.
1. E-mail: email@example.com
2. Regular Mail:
Attn: Customer Service
P.O. Box 2580
Napa, CA 94558
3. Phone: Toll-free: 1-800-358-8254
M-F 8am – 4pm PST
Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed.
Because our Site will continue to implement new technologies and improve the products and services we provide, our Notices and Policies are subject to change. We reserve the right to change or update our Notices and Policies and to modify or terminate the Site for any reason, without notice and without liability to you or any other participating third party. As a Site user, you are responsible for regularly reviewing our Notices and Policies in order to remain informed of our practices and your obligations as you visit and use our Site. Our current Notices and Policies constitute the entire agreement between you and Lixit as you use our Site and supersedes all prior understandings or agreements, written or oral, in this regard.
Revised March 30, 2010